CASE STUDY
Muranga ISP: from WhatsApp payment chasing to automated reconciliation.
The problem
The ISP was managing 2,300+ subscribers across multiple residential estates in Muranga. Payment collection happened over WhatsApp — the owner would receive M-Pesa alerts and manually update a spreadsheet. By month-end, there were always gaps: subscribers who had paid but were still marked pending, and others who hadn't paid but were still connected.
The solution
Metron connected directly to the ISP's M-Pesa Paybill and MikroTik routers. Every payment now reconciles automatically. Expired subscribers suspend within seconds of their due date. When they pay, the connection restores in under 60 seconds — with a WhatsApp confirmation to the subscriber.
The result
In the first month, the ISP recovered over KES 40,000 in billing that would previously have fallen through the cracks. The owner no longer spends evenings reconciling payments. The support team handles fewer "why am I disconnected?" calls because WhatsApp reminders now go out 3 days before due.
Start your free trial“We went from chasing payments on WhatsApp to having money reconcile itself. I now know which areas are losing revenue before month-end.”